Refunds and cancellations
Eligibility, timeframes, and process for refunds on Netdataservices audit engagements.
These terms apply to professional engagements with Netdataservices such as remediation follow-up audits, control gap assessments, management letter response reviews, and regulatory remediation verification. They do not cover retail product sales or shipping — we do not sell physical goods through this site.
Eligibility overview
Refunds depend on whether fieldwork or document review has started, whether a deposit reserved calendar time, and what the signed engagement letter states. Where the letter and this page differ, the letter prevails for that engagement.
Deposit for reserved dates
When a deposit is taken to reserve a fieldwork window, it is generally refundable in full if you cancel in writing more than ten business days before the agreed start date. Cancellations within ten business days may forfeit part or all of the deposit to cover reserved practitioner time, unless we successfully re-book the window with another client — in which case we refund the unused portion.
Before work starts
If no deposit was taken and no fieldwork or document review has begun, fees paid in advance for that engagement are refundable in full upon written cancellation.
After work has started
Once planning memos, document review, interviews, or sample testing have begun, fees for time already incurred are non-refundable. Unused prepaid amounts for work not yet performed may be refunded or credited toward a rescheduled window, at our discretion and as documented in writing.
Partial refunds
Partial refunds may apply when scope is reduced by mutual written agreement after kickoff, calculated on remaining unfinished workstreams. They do not apply simply because a report concludes that many findings remain open — the engagement fee covers the verification work, not a particular closure rate.
Non-refundable items
- Time already spent on fieldwork, interviews, evidence review, and reporting
- Third-party costs reasonably incurred at your request (for example specialised translations booked for the engagement), once committed
- Completed management letter response reviews after delivery of the annotated pack
Rescheduling
You may request one reschedule with at least five business days’ notice at no additional fee, subject to practitioner availability. Short-notice reschedules may incur a rescheduling charge stated in the engagement letter.
No-shows
If key client attendees fail to attend agreed fieldwork days without timely notice, that day may be billed as incurred and is not refundable. We will propose replacement dates for remaining work.
Refund process and timing
Email refund requests to info@netdataservices.digital with the engagement reference and reason. We confirm eligibility within five business days. Approved refunds are processed within fourteen business days to the original payment method where possible.
Method
Refunds are issued to the original payer by the same method used (for example bank transfer). We do not issue cash refunds at the office for card or transfer payments.
Contact
Refund and cancellation questions: info@netdataservices.digital, +852 3552 3388, Langham Place Office Tower, 8 Argyle Street, Mong Kok, Kowloon.